FAQ

When will I receive my box?
What's in the box?
What kind of awesome gear can I expect?
What payment methods do you accept?
Can I get a refund?
An item broke or is missing. Can I get a replacement?
Do you ship internationally or to overseas military addresses?
When will I be billed?
Is your billing system secure?
How do I cancel my subscription?
How do I update my billing & shipping information?
Can I purchase previous Alpha Outpost boxes?
Giveaway Rules
When will I receive my box?

SHIPPING SCHEDULE

-Initial Issue 1, (Your first month) ships within 1-2 business days after signing up!

-Initial Issue 2, (Your second month) ships on the 8th of the next month.

-Initial Issue 3, (Your third month) ships on the 8th of the third month you're a member.

-"Regiment) (the newest box of the month) ships on the 28th of the month from now and the rest of the next months.

We ship 2-3 day Priotity Mail shipping through USPS. Once your box ships you will recieve a shipping confirmation email with your individual tracking information. Please allow 24 hours for tracking information to update on the USPS web page.

What's in the box?

Each month is centered around a different theme. Each theme asks a question and the box solves it with the tools and training. We won’t release the individual items in each theme - we like to keep the mystery! Each box has guaranteed double the retail value. If you’re a man (or woman) who likes to be ready for anything, you’ll like Alpha Outpost.

If you’ve just signed up, your first three boxes are pre-selected and will be the EDC (first month), an upgraded Gentleman (second month), and then an upgraded Medic (third month). Once you reach the Regiment, you’ll receive the regular monthly theme!

What kind of awesome gear can I expect?

Every month we come up with a new theme of gear or equipment that will provide you with a new layer of badassery to your complex personality. Whether it’s the basic survival gear every guy should have in his car to the refined essentials the modern gentlemen has on his person or in his pockets, we've got you covered.

Each month, the gear will be valued at over 2 times the cost you are paying, with most months being valued over $100 dollars! Awesome, right?

What payment methods do you accept?

We accept MasterCard, Visa, Discover, and American Express credit and debit cards. We cannot accept cash, checks, money orders, or cards with international billing addresses.

Can I get a refund?

If you choose to cancel your subscription early, your cancellation will begin the FOLLOWING month *if your request is made AFTER the 4th of the month. This means that there is no automatic refund when you cancel. Boxes/subscriptions are technically sold “as-is” so returned boxes will not be refunded.Subscription boxes are sold “as-is” so returned boxes will not be refunded. We will not provide refunds for unsatisfactory boxes (if you didn’t like the theme or already own items in it).

If a multiple-quantity order was placed by accident, notify us before the 25th and we can refund the cost of the extra order! If we are notified after the 25th, you will end up receiving multiple boxes. We will not refund for those boxes until they are returned to our warehouse unopened.

An item broke or is missing. Can I get a replacement?

We here at Alpha Outpost are committed to get you the products you need every month. We want to make sure no matter what the situation, you come out on top. Our goal is to make sure you have your box in hand by the 1st of the month. We want you to go out and make the world your bitch. In order to make this happen our staff of highly skilled, overly motivated, exceedingly good looking shipping staff will be sending out your box between the 21st and 28th of every month. We will be sending you a notification that the box has left our facility and is on its way. You can expect the box to arrive no later than 2-3 days after the notification date.Any broken or missing items will be replaced at no cost to you if we are notified within 15 days after date of delivery. You can give us a call at (844) 318-1440 or shoot an email to contact@alphaoutpost.com

Do you ship internationally or to overseas military addresses?

We currently ship our boxes within the U.S. and to APO/FPO/DPO addresses. Just know that it might take a little longer to reach you if you are overseas military.

We are proud Americans and want to make sure all of our brothers serving overseas get their box of manly gear essentials. Nothing is more manly than using some Alpha Outpost gear to kick some terrorist ass. AMERICA.

Currently, we do not ship to international addresses. But we will make it known when we do start shipping outside of the US!

When will I be billed?

All subscriptions are auto-recurring until you cancel. All recurring payments for the monthly plan of $39.95 are processed on the 4th of each month. Annual plan members will only be charged $499 at the time of sign up.

Is your billing system secure?

It's as secure as Fort Knox. We use a validated level 1 PCI DSS compliant service provider. What does that mean? It means we respect you and take your security very seriously. We also state in our privacy policy that we will never disclose your personal identity or information with anyone.

How do I cancel my subscription?

Cancellations must be requested prior to the 4th of the month if you do not want to receive that month’s theme. Requests received on or after the 4th as of midnight CST, will still receive the current month’s theme. Cancellation requests on or after the 4th will take place the FOLLOWING month. There are no automatic refunds for cancellation.

How do I update my billing & shipping information?

Log into your account and make any changes you need to! If you change your shipping address, please contact customer service to ensure that your next box will be delivered to the new address is you’ve updated it after the 21st! Log into your account and make any changes you need to! If you update your shipping address between the 25th and 4th, contact customer service at contact@alphaoutpost.com to ensure your new address reflects correctly in our shipping system.

Can I purchase previous Alpha Outpost boxes?

We want you to be Alpha. How the hell would you do that without all of our marvelous manly gear? Lucky for you we might be able to help. Each month, we’ll offer a flash sale for one of our previous boxes. Don’t worry, we’ll make sure you know about it ahead of time!

Giveaway Rules

No purchase necessary to enter and win please send your information to our mailing address unless you've made a purchase, then you're entered already.